In this article:
Troubleshoot why your Best Wallet Token ($BEST) claim transaction isn't working and the steps to resolve the issue.
Important: The Best Wallet Token claim period starts on November 28 at 12:00 PM UTC.
Read our step-by-step guide on how to claim your $BEST tokens, or watch our video tutorial:
You're trying to claim staked $BEST tokens
If you bought and staked $BEST during the token sale, you can withdraw your tokens and rewards on December 5 at 12:00 PM.
Please note you can't withdraw staked $BEST tokens in-app, only via the Best Wallet Token site. Head to https://bestwallettoken.com/en/staking, then connect your wallet, and withdraw your tokens and rewards.
You will still need ETH to withdraw your tokens and rewards — we recommend holding around $5 worth of ETH in your withdrawing wallet.
You don't have enough ETH to cover the gas fee whilst claiming
When claiming your $BEST tokens, you will need to pay a gas fee to process and confirm your claim transaction.
Important: Gas fees often spike during periods of high network activity, which may happen during the Best Wallet Token claim. This is because there will be many $BEST holders trying to claim their new tokens at the same time.
To successfully claim, make sure your wallet has enough ETH to cover any spike in gas fees.
We therefore recommend having at least $10 worth of ETH in your wallet.
If the claiming fee seems too high, consider waiting for a less congested time to claim
If you don’t have crypto to pay the gas fees, you can add gas ETH to your wallet by buying in-app (this may take a few hours) or depositing from another wallet or an exchange.
Read our comprehensive guide on gas fees.
Issues with Best Wallet's in-app claim page
Because of the expected high volume of claim transactions, the Best Wallet in-app claim flow may experience some app delays.
If you are having issues with the claim in-app, either wait until the claim is quieter or go and claim directly on the Best Wallet Token website via a desktop browser. All you need to do is connect your wallet and complete your $BEST claim there.
The claim transaction seems stuck as "Pending"
If it appears your claim transaction isn't going through, it may be due to delays on the Ethereum network. This happens during busy periods on a blockchain, where transactions might get held up or delayed due to congestion.
This is completely normal, and we recommend that once you have submitted your $BEST claim transaction, you do not try again to avoid being charged more than one gas fee.
To check your transaction status, we recommend going to Etherscan, entering your claiming wallet's address, and checking the status of your claim transaction — it should be listed in the transaction tab. If it says pending, please wait for your claim to go through.
You need to enable or import $BEST into your wallet
Although the Best Wallet Token should automatically be imported into your wallet's token list after you claim it, if it doesn't, it's quick and easy to find, enable, or import $BEST.
Read our step-by-step guide on how to enable & import the $BEST token into your wallet.
Struggling to claim your $BEST tokens?
If you've tried all these steps and are still facing issues claiming in Best Wallet, check our social media channels for any status updates.
Next, consult our Upcoming Tokens support guides, and afterward, please contact the Best Wallet support team in-app by going to Settings → Get Help, or open a ticket on our Support site.
Important Reminder:
No one from Best Wallet will ever request your wallet’s private key. Keep this information strictly private and do not share it with anyone.