In this article:
You will learn how to successfully claim your newly launched tokens in Best Wallet and understand important details about the claiming process, including staked tokens, manual imports, and why your new tokens might be missing information.
This is specifically for when you purchase a project’s pre-launch token in the Upcoming Tokens tab, and that project has now fully launched its token onto a blockchain.
Claiming your tokens is the final step in participating in a project’s pre-launch sale period. This guide will walk you through the process and help you understand important details like wallet connections, gas fees, and token importing.
Steps to claiming your new tokens
Claiming your tokens is the critical final step when buying an Upcoming Token, and following these steps ensures you get your new crypto in your wallet.
Step 1: Finding where to claim
There are two ways to claim your new tokens:
Through the "Claim Live" section in the Upcoming Tokens list. This will open an in-app browser of the project's claim website.
Through the project's claim website, which will be shared by their team when the claim period goes live. Note: Only claim via the project's official website or in Best Wallet to avoid fake websites and phishing scams.
Both methods involve the same process, but in Best Wallet, you avoid potential third-party risks.
Tip: Ensure you have enough crypto in the wallet you used to buy the upcoming token to pay the claim transaction gas fee.
What are gas fees?
When claiming your new tokens, you will need to pay a gas fee to process and confirm your claim transaction.
The gas fee for claiming new tokens will depend on the blockchain network you used to purchase them. For example:
On the Ethereum chain, gas fees will be payable in ETH.
On the BNB Smart Chain, gas fees will be payable in BNB.
Note: Gas fees often spike during periods of high network activity, which may happen during the Pepe Unchained claim. This is because there will be many pre-launch buyers trying to claim their new tokens at the same time.
Ensure your wallet has enough ETH or BNB to cover any spike in gas fees:
BNB Smart Chain: Gas fees are typically low, but we suggest keeping around $20 worth of BNB in your wallet.
Ethereum: Gas fees are usually around $15–$20 per transaction, but during congestion, they can spike higher. We recommend having $50–$100 in ETH in your wallet.
Read our comprehensive guide on gas fees.
If you don't have crypto to pay the gas fees, you can add gas fee tokens to your wallet by buying, swapping, or depositing from another wallet or an exchange.
If the claiming fee seems too high, consider waiting for a less congested time to claim.
Step 2: Connecting your wallet
Once on the project’s site (either in Best Wallet or on a browser), you'll need to connect your wallet:
Look for the "Connect Wallet" button on the project's website.
Select Best Wallet from the available wallet options.
Approve the connection request in your Best Wallet.
Ensure you're connecting the same wallet you used to purchase the upcoming token!
Step 3: Claiming your tokens
Once your wallet is connected:
Locate the "Claim" button on the upcoming website.
There may be a "Claim and Stake" button, too, which means you claim but then lock your new tokens into a staking pool, often for a set period. This will earn you new tokens for this period.
Click "Claim" or "Claim and Stake" to initiate the token transfer to your wallet.
Approve the claim transaction in your Best Wallet — a pop-up should appear.
Your new tokens should automatically appear in your wallet after a successful claim. On the rare chance they don't, you may have to import the token address into Best Wallet, which means your new cryptocurrency will now be visible in your wallet.
Important considerations when claiming
Like any transaction on a blockchain, claiming new tokens can sometimes be affected by factors such as network congestion, fluctuating gas fees, or wallet connection issues. Claiming and trading your new tokens will also be impacted by other factors, listed below:
Staked tokens
If you staked your tokens during the pre-launch sale period, you won't be able to claim instantly.
Staked amounts are locked for 7 days and cannot be claimed during this period.
You can claim any rewards earned during the pre-launch sale alongside your original purchased tokens.
Staked token claims may require a manual token import.
Token visibility
If you don't see your claimed tokens in your wallet:
Check if the token has been imported properly — you should see it in your wallet's token list in Best Wallet.
The token should auto-import once you claim. If it's not visible in your wallet's token list, you may need to import the token manually.
You will need the token’s contract address, which can be found on websites like CoinMarketCap or the project’s official site. Always verify the token’s contract address to avoid mistakes.
Missing token price (showing as "n/a")
When a new token launches, it’s common for its price to take some time to appear in apps or wallets. Typically, this information becomes available within 24–48 hours after the token’s launch.
This delay occurs because token prices are determined by market activity, which needs time to stabilize. Initially, trading data must be collected from exchanges or liquidity pools where the token is being traded. Once sufficient transactions occur, this data is aggregated and processed by price-tracking services like CoinGecko.
Why claiming might fail:
Common issues that might prevent successful claiming:
Using Incorrect Wallet: Ensure you're using the same wallet that you used to buy the upcoming token in the pre-launch sale. You can see your token balance in the Upcoming Tokens tab in your Best Wallet.
Insufficient gas fees: Make sure you have enough native tokens to cover transaction costs. Remember, gas fees spike during claim periods because of the increase in network activity, so it's good to hold a healthy amount in ETH or BNB, depending on what network you bought and are claiming on.
Staking Lock Period: It's commonplace that tokens that are bought and staked during the pre-launch sale are not immediately claimable once the token launches. Often, there is a 7-day waiting period before staked tokens can be claimed.
Connection Errors: During busy claim periods, the additional traffic to Best Wallet may cause issues with connections and approval pop-ups. If this is happening, close and re-open Best Wallet, try connecting your wallet again or go to the project's certified claim website and connect there.
Troubleshooting claiming issues
If you're experiencing persistent issues with claiming your Upcoming Tokens purchases, please try and double-check all the above troubleshooting steps. Check the project's official announcements for any claiming updates and document any error messages you receive.
If you've checked and it's still failing, please email [email protected], and the support team will help you troubleshoot and resolve your issue.
It’s important to remember nobody from Best Wallet will ever ask for your wallet’s private key or seed phrase.