In this article:
You will learn how to successfully claim your newly launched tokens in Best Wallet and understand important details about the claiming process, including staked tokens, manual imports, and why your new tokens might be missing information.
This is specifically for when you purchase a project’s pre-launch token in the Upcoming Tokens tab, and that project has now fully launched its token onto a blockchain.
Claiming your tokens is the final step in participating in a project’s pre-launch sale period. This guide will walk you through the process and help you understand important details like gas fees and importing new tokens.
Why claim in-app:
There are two ways to claim your new tokens:
Through the "Claim Live" section in the Upcoming Tokens tab. The claim process happens all in your wallet, with no wallet connections needed.
Through the project's claim website, which will be shared by their team when the claim period goes live. Note: Only claim via the project's official website or in Best Wallet to avoid fake websites and phishing scams.
Both methods involve the same process, but in Best Wallet, you avoid potentially connecting to the wrong project website.
Not only is claiming simpler in Best Wallet, but you also get a clear breakdown of your transaction, including the gas fee, all within your wallet.
Step 1: Start your claim
First, open Best Wallet, and head to the Upcoming Tokens tab.
Next, scroll down to find the Claim Live section.
Tap on the project to go to the in-app claim screen — for this example, we are using the previously featured project, Wall Street Pepe ($WEPE).
Step 2: Review your Claim transaction
Next, you will see your token balances — your claimable (what you can claim now) and your stakable (what you can claim and stake now).
You can either Claim (get your tokens now) or Claim & Stake (lock your tokens into a staking pool and earn rewards).
Once hitting either Claim or Claim & Stake, you will see a breakdown of your transaction, including the gas fee.
Tip: Ensure you have enough crypto in the wallet you used to buy the upcoming token to pay the claim transaction gas fee.
What are gas fees?
When claiming your new tokens, you will need to pay a gas fee to process and confirm your claim transaction.
The gas fee for claiming new tokens will depend on the blockchain network you used to purchase them. For example:
On the Ethereum chain, gas fees will be payable in ETH.
On the BNB Smart Chain, gas fees will be payable in BNB.
Note: Gas fees often spike during periods of high network activity, which may happen during the Pepe Unchained claim. This is because there will be many pre-launch buyers trying to claim their new tokens at the same time.
Ensure your wallet has enough ETH or BNB to cover any spike in gas fees:
BNB Smart Chain: Gas fees are typically low, but we suggest keeping around $20 worth of BNB in your wallet.
Ethereum: Gas fees are usually around $15–$20 per transaction, but during congestion, they can spike higher. We recommend having at least $50 in ETH in your wallet.
Read our comprehensive guide on gas fees.
If you don't have crypto to pay the gas fee, you can add tokens like ETH to your wallet by buying or depositing from another wallet or an exchange.
If the claiming fee seems too high, consider waiting for a less congested time to claim.
Step 3: Confirming your claim
If you have enough to pay the gas fee, tap "Submit".
Once you hit Submit, your Claim transaction will be submitted to the blockchain.
During busy claim periods, this may take longer than expected — please be patient and don't try again, as you may be charged multiple gas fees. You can track your claim transaction on the blockchain explorer (https://etherscan.io for Ethereum, https://bscscan.com/ for BNB Smart Chain).
Once your transaction is done, you will see your new tokens in your token list! If you don't, you may have to enable or find it — read our guide on how to import missing tokens.
Once this is done, your new tokens will be available to hold and trade!
Important considerations when claiming
Like any transaction on a blockchain, claiming new tokens can sometimes be affected by factors such as network congestion, fluctuating gas fees, or wallet connection issues. Claiming and trading your new tokens will also be impacted by other factors, listed below:
Staked tokens
If you staked your tokens during the pre-launch sale period, you won't be able to claim instantly.
Staked amounts are locked for 7 days and cannot be claimed during this period.
You can claim any rewards earned during the pre-launch sale alongside your original purchased tokens.
Staked token claims may require a manual token import.
Token visibility
If you don't see your claimed tokens in your wallet:
Check if the token has been imported properly — you should see it in your wallet's token list in Best Wallet.
The token should auto-import once you claim. If it's not visible in your wallet's token list, you may need to import the token manually.
You will need the token’s contract address, which can be found on websites like CoinMarketCap or the project’s official site. Always verify the token’s contract address to avoid mistakes.
Missing token price (showing as "n/a")
When a new token launches, it’s common for its price to take some time to appear in apps or wallets. Typically, this information becomes available within 24–48 hours after the token’s launch.
This delay occurs because token prices are determined by market activity, which needs time to stabilize. Initially, trading data must be collected from exchanges or liquidity pools where the token is being traded. Once sufficient transactions occur, this data is aggregated and processed by price-tracking services like CoinGecko.
Why your claim might fail
Common issues that might prevent successful claiming:
Using Incorrect Wallet: Ensure you're using the same wallet that you used to buy the upcoming token in the pre-launch sale. You can see your token balance in the Upcoming Tokens tab in your Best Wallet.
Insufficient balance to pay the gas fee: Make sure you have enough native tokens to cover the transaction cost. Remember, gas fees spike during claim periods because of the increase in network activity, so it's good to hold a healthy amount in ETH or BNB, depending on what network you bought and are claiming on.
Staking Lock Period: It's commonplace that tokens that are bought and staked during the pre-launch sale are not immediately claimable once the token launches. Often, there is a 7-day waiting period before staked tokens can be claimed.
Delays Due To Network Congestion: During busy claim periods, the additional transactions may cause network congestion. This may result in delayed claim transactions — please be patient and don't try to re-claim, as you pay be charged multiple gas fees.
Troubleshooting claiming issues
If you're experiencing persistent issues with claiming your Upcoming Tokens purchases, please try and double-check all the above troubleshooting steps. Check the project's official announcements for any claiming updates and document any error messages you receive.
If you've tried troubleshooting and it's still failing, please contact the Best Wallet support team via [email protected] or open a ticket on our Support site.
Important reminder: Best Wallet will never request your wallet’s private key or secret recovery phrase. Keep this information strictly private and do not share it with anyone.