In this article:
Troubleshoot why your Solaxy ($SOLX) token claim isn't working and the steps to resolve the issue.
Important: The Solaxy token claim period starts at 2:00 pm UTC on June 23. You won't be able to claim your $SOLX token before then.
Read our step-by-step guide on how to claim your $SOLX tokens, or watch our video tutorial:
You're trying to claim staked $SOLX tokens
If you bought and staked $SOLX during the pre-launch sale, you won't be able to claim your new tokens on DATE.
Instead, you can claim your staked tokens on June 23 at 2:00 pm UTC. This is because there's a 7-day unlocking period for staked $SOLX tokens once Solaxy launches, meaning they aren't accessible or claimable.
This unstaking period is not set or managed by Best Wallet, and any query about staked tokens should be directed toward the Solaxy team. You can see your staked token balance by connecting your wallet to https://solaxy.io/staking.
You will still need ETH to withdraw your tokens and rewards — we recommend holding around $10 worth of ETH in your claiming wallet.
Please don’t try to claim your tokens before then, as the transaction won’t go through, and you may incur a gas fee.
You don't have enough ETH to cover the gas fee whilst claiming
When claiming your $SOLX tokens, you will need to pay a gas fee to process and confirm your claim transaction.
The gas fee for claiming Solaxy tokens in Best Wallet will be payable in ETH, the native token of Ethereum. This is because the Solaxy token is being launched on the Ethereum blockchain (if claiming via the website on Solana, please read our guide here), meaning it will also be tradable on the Ethereum network.
Important: Gas fees often spike during periods of high network activity, which may happen during the Solaxy claim. This is because there will be many $SOLX holders trying to claim their new tokens at the same time.
To successfully claim, make sure your wallet has enough ETH to cover any spike in gas fees. Whilst gas fees on Ethereum are usually around $5-$15 per transaction, we recommend having at least $50 worth of ETH in your wallet.
If the claiming fee seems too high, consider waiting for a less congested time to claim
If you don’t have crypto to pay the gas fees, you can add gas ETH to your wallet by buying in-app (this may take a few hours) or depositing from another wallet or an exchange.
Read our comprehensive guide on gas fees.
Issues with Best Wallet's in-app claim page
Because of the expected high volume of claim transactions, the Best Wallet in-app claim flow may be slow.
If you are having issues with the claim in-app, either wait until the claim is quieter or go and claim directly on the Solaxy website via a desktop browser. All you need to do is connect your wallet and complete your $SOLX claim there.
For more details, read our guide on how to claim via the Solaxy website.
The claim transaction seems stuck as "Pending"
If it appears your claim transaction isn't going through, it may be due to delays on the Ethereum network. This happens during busy periods on a blockchain, where transactions might get held up or delayed due to congestion.
This is completely natural, and we recommend that once you have submitted your $SOLX claim transaction, do not try again to avoid being charged more than one gas fee.
To check your transaction status, we recommend going to Etherscan, entering your claiming wallet's address, and checking the status of your claim transaction — it should be listed in the transaction tab. If it says pending, please wait for your claim to go through.
You need to enable or import $SOLX into your wallet
Although the Solaxy token should automatically be imported into your wallet's token list after you claim, if it doesn't, it's quick and easy to find, enable, or import $SOLX.
Read our step-by-step guide on how to enable or import the Solaxy token into your wallet.
Struggling to claim your $SOLX tokens?
If you've tried all these steps and are still facing issues claiming in Best Wallet, first contact the Solaxy team.
Next, consult our Upcoming Tokens support guides, and afterward, contact the Best Wallet support team via [email protected] or open a ticket on our Support site.
Reminder: No one from Best Wallet or the Solaxy project will ever ask for your wallet’s private key. Please don't share this information with anyone, as they will be able to access your wallet and take your crypto.