In this article:
Learn how to troubleshoot any issues using the Best Wallet app. This guide covers common app issues — including lagging, freezing, crashing, or balances not updating — and how to resolve them.
Why Best Wallet might not be working as expected
If the app is crashing, slow to load, or your wallet balance looks incorrect, it’s usually related to one of the following:
You’re not using the latest version of the app
Your internet connection is weak or inconsistent
Your app is not running properly
The good news is that most issues can be fixed quickly.
What to do if your Best Wallet app isn't working as expected:
Try the following things before reporting that your Best Wallet app isn't working properly.
Make sure you’re using the latest version of Best Wallet
Running an older version of the Best Wallet app may cause performance or display problems. Head to the App Store or Google Play to check for updates.
Check your internet connection
Best Wallet needs a stable internet connection to sync balances, display transactions, and show the latest token prices. Switch between Wi-Fi and mobile data if needed to test your connection.
Force-close and restart the app
Fully closing and reopening the app refreshes its state. This often resolves lag, loading delays, or display glitches, especially after updates.
Check your wallet backup before reinstalling
If the app continues to crash or freeze, consider reinstalling it.
Important: Make sure your wallet is backed up (via cloud backup or physical private key backups) before deleting the app. Reinstalling without backups will result in permanent loss of access. Ensure you have a cloud backup of your multi-chain wallets in order to re-access your Best Wallet account.
Allow time for balances and activity to sync
New tokens, network congestion, or delayed confirmations can cause temporary display issues. Your tokens are still safe, but may take a moment to appear correctly.
Need further support?
If you’ve tried the steps above and still need support, please contact the Best Wallet support team via [email protected] or open a ticket on our Support site.
Important Reminder: No one from Best Wallet will ever request your wallet’s private key. Keep this information strictly private and do not share it with anyone.