Learn how to prepare for claiming your upcoming tokens, including understanding network requirements, managing gas fees, and what to do if your tokens don’t appear in your wallet immediately.

Claiming tokens from Best Wallet’s Upcoming Tokens section is an essential step after participating in a pre-launch sale.

When you buy a pre-launch token in Upcoming Tokens, you are effectively reserving it until it launches. Once it does launch, you will have to manually claim your tokens, in what is often referred to as a "claim period". This means going to the Claim Live section in the Upcoming Tokens tab.

To ensure a smooth process, it’s crucial to prepare your wallet for claiming — read our tips below or watch our quick video:

To ensure you claim your new tokens without any issues, please follow these steps:

Claiming tokens is a type of blockchain transaction that will incur a gas fee. Gas fees cover a blockchain network's computational cost to process and validate transactions.

Gas fees are paid in the network’s native cryptocurrency (for example, you pay gas fees with ETH when claiming on Ethereum, or SOL when claiming on Solana).

The gas fee when claiming will depend on the network and its current activity. For example, high network activity can cause fees to spike, especially on the Ethereum blockchain.

This is why we normally recommend having between $10-$20 worth of ETH or $5 worth of SOL in the wallet you will be claiming with. This may seem high, but because claim periods tend to make networks additionally busy, it's good to have a buffer to ensure a successful claim.

Claiming new tokens can be confusing, especially if this is your first time. Because blockchain networks get busy, especially during large claim periods, it may take some time for the claim to get through.

If the claim isn't working, we recommend waiting for a quieter period to claim your tokens. Additionally, track your wallet and transactions by inputting your wallet address into Etherscan to see the status of your claim transaction.

We wouldn't recommend trying many times to claim in a row, as it may result in lost crypto in gas fees. You can cancel or speed up a claim transaction when claiming on Ethereum in-app.

Enable push notifications in Best Wallet to get instant updates on claiming periods and token launches:

Go to Settings → Notifications, and toggle notifications ON.

Additionally, follow the project’s official social channels for real-time updates on claiming windows, network changes, or potential issues. We also recommend joining that project's community, as their team will always be in a better position to answer questions and address issues. Best Wallet does not run or manage any Upcoming Tokens project (barring the pre-launch sale for Best Wallet Token).

Important: Always verify third-party links, including websites, from official sources to avoid phishing scams. Don't connect your wallet to any website unless you're sure it's the official project.

Tokens purchased through the Upcoming Tokens section remain there during the pre-launch phase.

After claiming, tokens will appear in your wallet’s Tokens tab, and should automatically be visible once claiming in your token list.

If they don’t, you may need to find or import the token address and refresh your token list.

Read our step-by-step guide on how to find and enable tokens in Best Wallet.

A. Yes, you can buy pre-launch directly through the Upcoming Tokens section in Best Wallet.

A. Tokens remain in the Upcoming Tokens tab until claimed. After claiming, they will appear in your Tokens tab.

A. You can claim directly in Best Wallet's Upcoming Tokens tab without having to connect your wallet — it should only take a minute to claim any newly launched tokens. Read our guide on how to claim upcoming tokens.

A. There may be a delay in receiving your tokens due to how busy the blockchain network is and how many people are trying to claim them. Check the status of your transaction by inputting your wallet address into Etherscan or SolScan, depending on which blockchain network you're claiming on.

Yes, you can speed up or cancel a claim transaction on Ethereum! Learn how to cancel or speed up a claim transaction when claiming in-app.

A. You can find your wallet address by tapping "Receive" on your wallet card and selecting which chain. Read our step-by-step guide on how to find your wallet address.

A. First, check the Upcoming Tokens tab in your imported wallet. If they don’t appear after claiming, find or import the token and refresh your token list.

A. Tokens will move to your Tokens tab once claimed. If they don’t appear, find or import the token and refresh your token list.

A. Yes. After launch, the easiest way to trade tokens is by swapping them in-app or on an exchange where the token is listed.

A. To stake your new tokens, you will need to go to the project's buy screen in Upcoming Tokens or go to the official website, connect your wallet, and look for the "Stake" button.

A. Navigate to Settings → Notifications in the app and toggle the notifications you want ON. Read our guide on how to do this.

Like with any blockchain network transaction and new token launch, issues can occur. This is completely normal, and the key is to remain patient and follow our guides.

First, make sure you have claimed your new tokens. There may be a delay in the claim transaction going through — this is completely normal, and we recommend just waiting before trying again. Check the Upcoming Tokens tab, as pre-launch tokens remain here until claimed.

If you have claimed but can't see your tokens in your wallet's balance, please refresh your token list in your wallet by tapping the 3 dots next to your Tokens/Upcoming Tokens tab.

If they still don't show, you may have to find or import the new token — follow our quick step-by-step guide on how to find and enable a token, or import it if it's not available to enable.

If their price in your token list is showing as "n/a", don't worry, your tokens still have value. This is due to a delay between coin providers (like CoinMarketCap) — read our detailed guide on why "n/a" pricing happens.

Preparing for a token claim involves understanding gas fees, network requirements, and managing your tokens.

With the steps outlined above and answers to common questions, you should be able to claim your upcoming tokens in Best Wallet.

However, if you are still facing issues claiming in Best Wallet, first, please consult the Upcoming Tokens support guides, and then contact the Best Wallet support team in-app by going to Settings → Get Help, or open a ticket on our Support site.

Important Reminder:

No one from Best Wallet will ever request your private key. Keep this information strictly private and never share it with anyone.