In this article:
Learn what claiming a token involves, why it is a necessary step after buying a pre-launch token in Upcoming Tokens, and how to claim your new tokens within Best Wallet.
What is claiming?
Claiming a token is the final step in receiving your purchased pre-launch tokens from Best Wallet’s Upcoming Tokens section. It refers to transferring tokens allocated during a pre-launch sale from the project’s smart contract to your wallet.
When you participate in a pre-launch sale, your tokens are allocated but not immediately transferred. Claiming finalizes ownership and makes your tokens available in your wallet's token list, ready for HODLing or trading.
Why is claiming important?
When you buy a pre-launch token, claiming is an essential step for several reasons:
To Receive Your Tokens: It ensures you get your new tokens to your wallet as soon as they are available, instead of the alternative where some projects airdrop them.
Security: Unclaimed tokens remain locked in the smart contract, safeguarding them from unauthorized access until you initiate the claim.
How to claim tokens in Best Wallet
You can claim any newly-launched token from Upcoming Tokens directly in Best Wallet.
You can claim directly in the Upcoming Tokens tab of the wallet you used to purchase — there will be a section at the bottom titled "Claim Live". Read our extensive guide on how to claim your tokens in Upcoming Tokens.
When can tokens be claimed?
Tokens become claimable once the project announces the claim window is open. Stay updated by:
Following the project’s official announcements via their social media channels or checking their official website.
Enabling notifications in Best Wallet under Settings > Notifications. Best Wallet will send claiming dates and times, plus tips and alerts on how to successfully claim your tokens. Read our guide on how to enable notification in-app.
Note: If you miss the claim window, your tokens may remain unclaimed in the allocation pool, so act promptly when notified. Most projects will have a specific claim period during which tokens must be claimed.
If you miss this period, your tokens may remain in the project’s smart contract, and reclaiming them later could require additional steps, such as contacting the project team.
Common questions about claiming
Q: What happens if I don’t claim my tokens right away?
A: Unclaimed tokens stay secure in the allocation pool until claimed. There often is an end date for claiming, so we recommend claiming your new tokens in the first 7 days of the claim going live. Additionally, delays in claiming might mean missing opportunities like trading or staking.
Q: Why do I need to pay gas fees to claim?
A: Gas fees cover the transaction cost on the blockchain of executing the smart contract and transferring tokens to your wallet. You will have to pay this gas fee in the native token of the blockchain network you're claiming on (i.e., in ETH if claiming a token on the Ethereum network).
Q: Can I claim my tokens directly in Best Wallet?
A: Yes, you can claim within the Best Wallet app in the Upcoming Tokens tab; however claiming will be done via an in-app pop-up browser and involve connecting your wallet to the project’s website. However, Best Wallet is developing an in-app claiming feature to simplify the process. Stay tuned!
Q: Why can’t I see my tokens after claiming?
A: If tokens don’t appear in your tokens list after claiming, refresh your token list or manually import the token’s contract address via the Manage Tokens section in Best Wallet. Read our guide on how to find and import a token.
Q: What should I do if gas fees are high when claiming?
A: Gas fees can spike during high network activity. If your claim window allows, consider waiting for a less congested time to claim.
Need further help?
Claiming tokens is a vital step in finalizing ownership of your upcoming tokens purchased during pre-launch or fair launch events. Best Wallet simplifies this process with clear steps and notifications, ensuring you stay informed every step of the way.
However, if you are facing issues claiming in Best Wallet, first please consult the Upcoming Tokens support guides, and then contact the Best Wallet support team via [email protected] or open a ticket on our Support site.
Important reminder: Best Wallet will never request your wallet’s private key. Keep this information strictly private and do not share it with anyone.