Troubleshoot why your Meme Index ($MEMEX) claim isn't working and the steps to resolve the issue.

Important: The Meme Index claim period starts at 2:00 pm UTC on the 2nd of April. You won't be able to claim your $MEMEX token before then.

Read our step-by-step guide on how to claim your $MEMEX tokens.

If you bought and staked $MEMEX during the pre-launch sale, you won't be able to claim your new tokens on the 2nd of April.

Instead, you can claim your staked tokens on the 9th of April at 2:00 pm UTC. This is because there's a 7-day unlocking period for staked $MEMEX tokens once Meme Index launches, meaning they aren't accessible or claimable.

This unstaking period is not set or managed by Best Wallet, and any query about staked tokens should be directed toward the Meme Index team. You can see your staked token balance by connecting your wallet to https://memeindex.com/en/staking

You will still need ETH to claim your tokens and rewards — we recommend at least $30-$50 worth.

Please don’t try to claim your tokens before then, as the transaction won’t go through, and you may incur a gas fee.

When claiming your $MEMEX tokens, you will need to pay a gas fee to process and confirm your claim transaction.

The gas fee for claiming Meme Index will be payable in ETH, the native token of Ethereum. This is because the Meme Index token is being launched on the Ethereum blockchain, meaning it will also be tradable on the Ethereum network.

Important: Gas fees often spike during periods of high network activity, which may happen during the Meme Index claim. This is because there will be many $MEMEX holders trying to claim their new tokens at the same time.

To successfully claim, make sure your wallet has enough ETH to cover any spike in gas fees. Whilst gas fees on Ethereum are usually around $5-15 per transaction, we recommend having at least $30-$50 of ETH in your wallet.

If the claiming fee seems too high, consider waiting for a less congested time to claim

If you don’t have crypto to pay the gas fees, you can add gas ETH to your wallet by buying in-app (this may take a few hours) or depositing from another wallet or an exchange.

Read our comprehensive guide on gas fees.

Because of the expected high volume of claim transactions, the Best Wallet in-app claim flow may be slow.

If you having issues with the native claim in-app, either wait until the claim is quieter or go and claim directly on the Meme Index website via a desktop browser. All you need to do is connect your wallet and complete your $MEMEX claim there.

If it appears your claim transaction isn't going through, it may be due to delays on the Ethereum network. This happens during busy periods on a blockchain, where transactions might get held up or delayed, stuck in "Pending".

This is completely natural, and we recommend that once you have submitted your $MEMEX claim transaction, do not try again to avoid being charged more than one gas fee.

To check your transaction status, we recommend going to Etherscan, entering your claiming wallet's address, and checking the status of your claim transaction — it should be listed in the transaction tab. If it says pending, please wait for your claim to go through.

Although Meme Index should automatically be imported into your wallet's token list, if it doesn't, it's quick and easy to find, enable, or import the $MEMEX contract address.

Read our step-by-step guide on how to import Wall Street Pepe into your wallet.

If you've tried all these steps and are still facing issues claiming in Best Wallet, first contact the Meme Index team.

Next, consult our Upcoming Tokens support guides, and afterward, contact the Best Wallet support team via [email protected] or open a ticket on our Support site.

Reminder: Nobody from Best Wallet or the Meme Index project will ever ask for your wallet’s private key or secret recovery phrase. Please don't share this information with anyone, as they will be able to access your wallet and take your crypto.