In this article:
Troubleshoot why your Flockerz ($FLOCK) claim isn't working and the steps to resolve the issue.
Important: The Flockerz claim period is from 2:00 pm UTC on Monday the 27th of January. You won't be able to claim your $FLOCK token before then.
Read our step-by-step guide on how to claim your $FLOCK tokens.
You're trying to claim staked $FLOCK tokens
If you bought and staked $FLOCK during the pre-launch sale, you won't be able to claim your new tokens on Monday the 27th.
Instead, you will be able to claim your tokens on February 3rd, at 2:00 pm UTC. This is because there's a 7-day unlocking period for staked $FLOCK tokens once Flockerz launches, meaning they aren't accessible or claimable.
This unstaking period is not set or managed by Best Wallet, and any query about staked tokens should be directed toward the Flockerz team. You can see your staked token balance by connecting your wallet to https://flockerz.com/en/staking.
You will still need ETH to claim your tokens and rewards — we recommend at least $50-$100 worth.
Please don’t try to claim your tokens before then, as the transaction won’t go through and you may incur a gas fee.
You don't have enough ETH to cover the gas fee whilst claiming
When claiming your $FLOCK tokens, you will need to pay a gas fee to process and confirm your claim transaction.
The gas fee for claiming $FLOCK will be payable in ETH, the native token of Ethereum. This is because Flockerz is being launched on the Ethereum blockchain, meaning it will also be tradable on Ethereum.
Important: Gas fees often spike during periods of high network activity, which may happen during the Flockerz claim. This is because there will be many $FLOCK holders trying to claim their new tokens at the same time.
To successfully claim, make sure your wallet has enough ETH to cover any spike in gas fees. Whilst gas fees on Ethereum are usually around $15-20 per transaction, we recommend having at least $30-50 in ETH in your wallet.
If the claiming fee seems too high, consider waiting for a less congested time to claim
If you don’t have crypto to pay the gas fees, you can add gas ETH to your wallet by buying in-app (this may take a few hours) or depositing from another wallet or an exchange.
Read our comprehensive guide on gas fees.
Issues with Best Wallet's in-app browser/claim page
Because of the expected high volume of claim transactions, the Best Wallet in-app browser may have some issues when trying to claim your $FLOCK tokens. This could include issues connecting your wallet, not showing the approval pop-up to confirm your claim transaction, or even the Flockers claim page not loading properly.
If this happens, we recommend visiting the Flockerz website directly via a desktop browser, connecting your wallet, and completing your $FLOCK claim there.
Claim transaction not going through
If it appears your claim transaction isn't going through, it may be due to delays on the Ethereum network. This happens during busy periods on a blockchain, where transactions might get held up or delayed, stuck in "Pending".
This is completely natural, and we recommend that once you have confirmed your $FLOCK claim transaction, do not try again to avoid being charged more than one gas fee.
To check your transaction status, we recommend going to Etherscan, entering your claiming wallet's address, and checking the status of your claim transaction — it should be listed in the transaction tab. If it says pending, please wait for your claim to go through.
Struggling to claim your Flockerz tokens?
If you've tried all these steps and are still facing issues claiming in Best Wallet, first contact the Flockerz team.
Next, consult our Upcoming Tokens support guides, and afterward contact the Best Wallet support team via [email protected] or open a ticket on our Support site.
Reminder: Nobody from Best Wallet will ever ask for your wallet’s private key or secret recovery phrase.