You will learn what to do if you've sent Base tokens to your Best Wallet so you can re-access your Base cryptocurrencies!

For example, if you've sent Ethereum (ETH) on the Base network to your Best Wallet address, you won't be able to see that ETH in your wallet balance. This is because Best Wallet does not currently support Base blockchain.

Don't worry, your crypto is not lost, just not accessible in your Best Wallet app. Below we will go through the steps of how to see your cryptocurrency again!

When you send cryptocurrencies to your Best Wallet, the tokens must be on a network that Best Wallet supports. This means you can only receive tokens on Ethereum, BNB Smart Chain, and Polygon currently. Best Wallet is working hard to add new networks, including Bitcoin, Base, and Solana.

What this means however that if you sent ETH on the Ethereum network to your Best Wallet, you would see the tokens after a successful deposit.

However, if your ETH is on the Base blockchain, you won’t be able to see them in Best Wallet at this time.

Note: This doesn’t mean your Base tokens are lost; they are still stored safely in your wallet, just on a network that isn’t currently supported by Best Wallet, meaning you just can't access them.

To see your Base tokens, you’ll need to import your wallet into a platform or provider that supports the Base network. You will need to find your wallet's private key in Best Wallet to import your wallet elsewhere.

Your private key is a unique code that gives you access to your wallet and its funds. You must keep your private key secure at all times.
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Accessing any of your wallet's private keys in Best Wallet is easy.

Go to Settings, then Manage Wallets, select the wallet, tap Private Keys, enter your passcode or unlock via your biometrics, and then copy your private key to your device's clipboard.

Note: Do not permanently store your private key somewhere on your device, as this is a major security risk and could compromise your crypto assets.

For an in-depth walkthrough on how to access and securely handle your private key, read our guide or watch our two-minute guide below:

Ensure you get the private key for the right wallet with the inaccessible Base tokens. You can then use your private key to import it into another wallet provider or platform that supports the Base network, such as Coinbase's own wallet.

By importing your wallet into a new provider that supports the Base network, you will now see your Base ETH tokens. You will be able to send this ETH to another wallet, or swap it cross-chain to a cryptocurrency on a supported network in Best Wallet.

Once you do this, you will see the new token in Best Wallet. For example, if you swap your Base network ETH for Ethereum network USDT, you will then see the USDT tokens in your Best Wallet app.

Although importing your Best Wallet is perfectly safe, make sure to handle your private key securely, and only import your Best Wallet into wallet providers that you use regularly and are trusted. Your wallet's private key is like the master key to all your crypto — if someone can access it, they can access and transfer all your crypto.

Crypto networks, also commonly referred to as blockchains, chains, or blockchain networks, are essentially a digital infrastructure that facilitates cryptocurrency transactions. There are many different types of crypto networks, such as Ethereum, Polygon, Bitcoin, Base, and so on. Whilst some can interact seamlessly (Ethereum and Polygon), some cannot (Ethereum and Bitcoin), meaning that wallet providers often do not support all crypto networks.

Read our in-depth guide on crypto networks.

Best Wallet currently supports three major cryptocurrency networks: Ethereum, Polygon, and BNB Smart Chain. That means you can buy, swap, hold, and send any cryptocurrency available on these supported crypto networks.

To ensure you're transacting on the right networks, read our guide on how to check which network your crypto is on.

The next supported network in Best Wallet will be Bitcoin, followed by Solana and Base.

If you've tried the steps above and still can't access your crypto tokens in Best Wallet, please email [email protected] and the support team will help you troubleshoot and resolve your issue.