Learn why your Upcoming Tokens purchases aren’t visible in your wallet after buying, and what steps you need to take to claim them once they’re ready.

Two main types of tokens are available in Upcoming Tokens: pre-launch tokens and fair launch tokens. These will require different actions post-purchase.

If you’ve purchased a pre-launch token in the Upcoming Tokens tab of your Best Wallet and noticed they aren’t showing up in your wallet’s token list, don’t worry—this is completely normal.

Think of buying pre-launch tokens as reserving them — you will receive your tokens when the project/token fully launches.

If you can't see your tokens even after the token sale ends, this might be for many reasons:

The Token Generation Event (TGE) is when a project officially mints and distributes its tokens to buyers. This event often coincides with the token’s listing on decentralized exchanges. If the TGE has not occurred, your purchased tokens remain in a holding phase.

There's nothing for you to do at this stage, just stay updated on the project and they will share the TGE details in due course.

After purchasing pre-launch tokens, you must also wait until the claiming period is activated. Once this occurs, you’ll need to manually claim your tokens through the Best Wallet app or the token project’s official platform/website. Until you complete this step, the tokens will not appear in your wallet.

The claiming process ensures that tokens are securely distributed to investors and prevents unauthorized transactions before the official launch.

In some cases, tokens may not appear in your wallet even after claiming them if they are not yet imported into your wallet. Whilst any claimed token should automatically be imported, if it's not, you'll have to find its contract address (often shared by Best Wallet's X account), and import it in.

If you've purchased a fair launch token in the Upcoming Tokens tab of your Best Wallet and you can't see your new tokens in your wallet, don't worry—there's a simple fix.

Fair launch tokens are essentially just new tokens put directly onto the market — no pre-launch stage, just instantly launched and you can buy directly from the project developers.

Once the purchase is confirmed, you will see your balance in the Upcoming Tokens tab. To see them in your wallet's token list, all you need to do is refresh your token list. You can do this by going to your wallet's home screen, tapping the three dots next to the Upcoming Tokens tab, and then ‘Refresh list’.

Once that's done, you should see your new tokens in your wallet's token list.

While you may not see your tokens immediately in your main wallet, here’s what you can do during the pre-launch period:

During the pre-launch phase, your tokens will remain visible in the Upcoming Tokens tab in your Best Wallet. This section allows you to monitor their status, track their value, and receive updates on any important milestones, including the TGE and claiming periods.

Once the listing goes live and the tokens are officially launched, they will then be visible in your main wallet, ready for you to hold or trade.

Best Wallet keeps you in the loop with real-time notifications about your pre-launch tokens.

You will receive alerts when the claiming period begins when the TGE is scheduled, and when the tokens officially go live on exchanges. These notifications ensure you don’t miss any important updates and can take action as soon as the tokens are available.

Read our guide on how to enable push notifications.

When the project's pre-launch period ends and the claim period opens, you will need to claim your new tokens before being able to trade them. This will incur a gas fee, which will be payable in either ETH or BNB (depending on which network you bought on).

It's good practice to make sure you've got a healthy amount of ETH or BNB in your wallet so that you can successfully claim and trade your new tokens!

Read our guide on how to buy crypto like ETH, or read our guide on how to deposit tokens to your wallet.

If you're confused about the process of buying a pre-launch or fair launch token, first read our guide on Upcoming Tokens.

Next, make sure to follow Best Wallet on X (formerly Twitter), as there will be key updates about a project's progress, claim period, and launch.

If you're still confused, please contact the Best Wallet support team via [email protected] or open a ticket on our Support site.

Important reminder: Best Wallet will never request your wallet’s private key. Keep this information strictly private and do not share it with anyone.