In this article:
Learn why your crypto deposit might be delayed or not showing in Best Wallet.
Because there are several reasons why you haven’t received your crypto yet, it's important to go through these steps before contacting Best Wallet support.
The transaction is marked as "Pending"
One of the most common reasons you haven't received your crypto is that it's just pending on the blockchain — this is most likely due to network congestion or a low gas fee set.
The best way to check your transaction status is either in the sending wallet or exchange you sent via, or by entering the sending wallet's address into a blockchain explorer.
If it is "Pending", don't worry — the best thing to do is be patient, or if there's an option to, speed up the transaction by spending a bit more in gas fees. These delays do happen, especially on busier networks like Ethereum and Bitcoin. This is because all transactions must be verified by network participants (miners or validators) before they are completed. The reasons behind a hold-up could be:
High Traffic on the Blockchain: Sometimes the network is congested due to high traffic, leading to slower transaction times. This is similar to how a road becomes congested with too many cars.
Setting Low Gas Fees: If you've set a low gas fee for your transaction, miners may prioritize other transactions over yours, resulting in longer waiting times. Think of gas fees like a toll fee; the fast lane will require a higher fee.
Read our in-depth guide on gas fees.
How to receive crypto from another crypto wallet
When receiving crypto from another wallet, consider the following to ensure the correct reception of your funds:
Transaction Confirmation: Ensure the transaction has been confirmed in the other crypto wallet. If it's marked as "Pending" on their end, you'll need to wait for it to be confirmed before it reflects in your Best Wallet balance.
Correct Address: Confirm that the correct Best Wallet address was used. Sending crypto to the wrong or incorrectly input address could result in lost funds.
Blockchain Confirmations: Different networks have different processes for confirming transactions, including the number of validator confirmations needed. This may slow down your transaction.
Supported Tokens: Best Wallet only currently supports deposits of tokens on the Bitcoin, Ethereum, Solana, Base, BNB Smart Chain, and Polygon networks. If you try to receive crypto on another network, your deposit may fail or not show up in-app.
Read our step-by-step guide on how to receive crypto.
How to receive crypto from a centralized exchange
Deposits from centralized exchanges might take longer due to additional steps:
Exchange Processing Times: Exchanges have their own processes and might hold a transaction for security checks or processing time.
Withdrawal Fees and Limits: Ensure that the withdrawal meets the exchange's minimum requirements and that you've accounted for any fees.
Network Selection: Make sure the correct network was selected when withdrawing (e.g., sending an ERC-20 token via the Ethereum network and not on the incorrect network, such as Solana). Sending tokens via the incorrect network can result in failed transactions or lost funds.
Supported Tokens: Best Wallet only supports deposits of tokens on the Bitcoin, Ethereum, Solana, Base, BNB Smart Chain, and Polygon networks. If you try to receive crypto on another network, your deposit may fail or result in your funds being lost.
If you've deposited using an unsupported network:
Don't worry if you have deposited using an unsupported network — your funds may still be in your wallet, just not accessible in-app.
This is only possible on EVM blockchains that are yet supported in Best Wallet, meaning you need to import your wallet into a provider that supports that network.
Need further support?
If you're having issues with depositing your crypto, please contact the Best Wallet support team in-app by going to Settings → Get Help, or open a ticket on our Support site.
Important Reminder:
No one from Best Wallet will ever request your private key. Keep this information strictly private and never share it with anyone..