In this article:
You will learn about the most common crypto scams and how to keep your wallet and funds safe.
While Best Wallet is fortified with sophisticated app security, because it is a non-custodial wallet, the final responsibility for protecting your funds falls on you.
This guide outlines the most common crypto scams and the must-know practices to help keep your crypto safe while using Best Wallet.
Scam 1: Fake support accounts
One of the most common crypto scams is where someone creates a fake support account, often on X.com, in an attempt to scam users out of their funds.
These fake accounts will engage with your replies under a post by the official Best Wallet X account pretending to be the Best Wallet Support team, asking you to privately message them so they can resolve your issue.
It's important to note that Best Wallet does NOT have a support X account — the only official account for Best Wallet is @BestWalletHQ.
This is also common on the official X accounts of any Upcoming Tokens project — scammers will pretend to be fake X accounts offering support to users with issues buying or claiming these token sales.
These fake support accounts/users will attempt to get your wallet's private key or secret recovery phrase in order to access your wallet and drain your funds.
What to do:
Never share your wallet's private key or secret recovery phrase. No one from the Best Wallet team will ever ask for it, so if someone does, they're trying to scam you.
Always check the account's handle and look for the yellow verification tick to confirm it’s the official Best Wallet X account. Any fake support account will often have a random handle.
Look for the official end-of-thread post in any Best Wallet thread. Any replies after that from accounts pretending to be Best Wallet are scams.
Scam 2: Phishing emails and fraudulent copycat websites
Another common crypto scam is phishing attempts, which is when scammers send fake emails or messages pretending to be from Best Wallet or associated projects. These will often contain links to duplicate websites from the official ones in an attempt to drain your wallet.
These may include emails that look like they're from Best Wallet or messages by users with a call-to-action link (similar to the fake support accounts), such as offering "investment opportunities".
Phishing scams are increasingly common, especially during the claim period of a newly-launching Upcoming Token. Scammers will create identical claim websites and try to get people trying to claim their new tokens to connect their wallets to the fraudulent website and then drain their wallets.
What to do:
Double-check any website's URL before connecting your wallet. For example, phishing websites will have to use a different domain than the real website, so by paying attention you can spot the fraudulent website.
Only claim Upcoming Tokens directly in the Best Wallet app or through official links shared on our verified X account. This way, you're ensuring you are connecting
Don't click any links if you're suspicious. If an email or message feels fraudulent, it most likely is. The best practice is to not click on any links and cross-reference any email or communication with previous communications. Also, cross-reference the layout and details of the email against those you have received before from Best Wallet.
Report fake emails or scam messages to the official Best Wallet support team or social admins. This way, we can stay on top of common scams and make sure the rest of the community is aware.
Scam 3: Impersonating someone from the Best Wallet support & social team
Another increasingly common occurrence is scammers pretending they are part of the admin or support staff, especially in larger official channels like Best Wallet's Discord or Telegram.
It's commonplace that many crypto users go to these channels to ask for advice. Scammers will typically pick up on the request quicker than moderators can, and pretend to be support staff while reaching out in direct messages or emails.
They normally are angling for your wallet's private key or secret recovery phase, but Best Wallet's support or social team will never directly ask for login details of your logins or private keys, nor will they ask you to make payments to them before helping.
What to do:
The golden rule always applies: Never share your wallet's private key or secret recovery phrase with anyone. As long as you follow this, you make it far harder for scammers to gain access to your crypto.
As a general rule, never respond to these accounts. We highly recommend you report them for impersonation and as a scam.
Check the user's role on Discord or Telegram. Official Best Wallet team will have a role like "Support Team" or "Admin" next to their usernames. If they don't have a role, they're impersonating an admin and may be trying to scam you.
If you need further support:
You can ask questions on our official social channels — we have support staff there to answer general queries.
You can also contact the Best Wallet support team in-app by heading to Settings and then Get Help. Read our guide on how to get in-app support.
Important reminder: Best Wallet will never request your wallet’s private key or secret recovery phrase. Keep this information strictly private and do not share it with anyone.