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Why Isn’t My Crypto Purchase Going Through?
Why Isn’t My Crypto Purchase Going Through?

Troubleshoot why your crypto purchase isn't going through in Best Wallet.

Updated over a week ago

If you’ve tried to buy crypto through Best Wallet but your transaction keeps failing, there could be several reasons.

To help you navigate and resolve these issues, we've broken down the common causes that might prevent you from purchasing crypto in Best Wallet.

Your bank rejects the purchase

There are several reasons why your bank might reject your crypto purchase on their end.

External reasons

  • Regulatory Concerns & Fraud Prevention: Some countries and banks are very cautious about cryptocurrency and may even freeze bank accounts that buy cryptocurrencies due to internal policies or regulatory guidelines. You can check your country's crypto policies online.

  • Bank's Crypto Policies: Even in crypto-friendly countries, certain banks may have specific restrictions or complete prohibitions against crypto transactions. You can check your bank’s crypto policies via their website.

User errors

  • Incorrect Card Details: Double-check you’ve entered your debit/credit card details correctly.

  • Failed Verification Attempts: Many crypto purchase providers will ask you to complete some sort of Know-Your-Customer (KYC) verification. Make sure you are entering your details and completing the checks properly.

  • Mismatched Addresses: Make sure the address you filled out during your KYC and your bank account's billing address match.

  • Suspicious Activity: Some cards might see crypto purchases as suspicious and may require additional confirmation/information in your online banking app.

  • Daily Card Limit: You may have exceeded your card's daily transaction limit.

What you can do

  • Verify your bank's stance on cryptocurrency transactions.

  • Ensure all card information is accurate and up-to-date.

  • Contact your bank if you suspect a transaction was wrongly flagged as suspicious.

  • Keep an eye on your card's transaction limits to avoid exceeding them.

Location limitations and restrictions

Best Wallet utilises Onramper, the #1 aggregator for bank-to-crypto providers. This means that Onramper will provide you with a list of providers for your crypto purchase, and you can select the most convenient one.

Onramper will only show you the providers available in your location, therefore minimising any errors with geographical restrictions. However, issues may unexpectedly arise as crypto legislation evolves and changes.

How to check

  • Visit Onramper or the specific provider’s website to confirm if your location is supported.

  • Check your country's national policy on buying cryptocurrency. Although rare, some governments have outright banned the purchase and trading of cryptocurrencies.

The next steps if a transaction fails

  • Patience is Key: If the transaction seems successful but your balance hasn't been updated, wait 5-10 minutes. Delays due to network congestion can affect the visibility of your funds in Best Wallet. You can check the status of every transaction in the Best Wallet app.

  • Contact Onramper/Provider Support: Onramper can offer specific advice and solutions for your situation here, and if not, contact the selected provider's support team.

To avoid any of these errors, check our guide on how to successfully buy crypto in Best Wallet.

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